FAQ billion club — All Answers Here

You must be at least 18 years old to register and play at billion club. This is a mandatory requirement that we enforce strictly through the identity verification (KYC) process. Any account found to belong to an underage individual will be closed immediately and the balance refunded after verification.

For KYC verification before your first withdrawal, you will need to provide:

• A valid copy of your Malaysian MyKad or passport (front and back)
• Recent proof of address (utility bill, bank statement, or official letter) dated within the last 3 months
• Selfie with your identity document (for additional verification if required)

The KYC review process is typically completed within 24 hours on business days. You can continue playing and depositing funds while your KYC review is in progress.

Yes, you can update your phone number in account settings. However, this process requires additional identity verification to ensure your account's security. Log in, go to "Profile Settings", then select "Change Phone Number". You will need to verify with an OTP sent to both your old and new number. If you no longer have access to your old number, contact our customer support team via live chat.

No. Each individual is only permitted to hold one active account at billion club. Holding multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being closed and balances forfeited. If you are unable to access your existing account, please contact our customer support team to get help recovering access — do not open a new account.

To close your account, you can use the Self-Exclusion feature in your account settings under the "Responsible Gaming" section. Choose either a temporary closure (pause) or permanent closure. If you are closing your account due to a gambling problem, we recommend you visit our Responsible Gaming for appropriate support resources. Any remaining balance will be processed for withdrawal after identity verification.

billion club supports multiple deposit methods for the convenience of Malaysia players:

• FPX (Financial Process Exchange) — direct transfer from your bank account, credited instantly
• DuitNow — payment using phone number or ID number
• Touch 'n Go eWallet — Malaysia's most popular digital wallet
• GrabPay — an additional option for Grab ecosystem users
• Local bank debit card — for added convenience

The minimum deposit is MYR 20 for all payment methods.

For all e-wallet and FPX payment methods, deposits are credited to your billion club account instantly as soon as the payment is confirmed. In the rare case where a deposit is not credited after 10 minutes, keep your proof of payment and contact our customer support team via live chat for an immediate check.

billion club withdrawal requests are processed within the following timeframes:

• Standard members: 1–3 hours on business days
• VIP Silver members and above: Less than 1 hour
• VIP Gold & Platinum members: Priority instant withdrawal

Your first withdrawal requires a completed KYC. Make sure all identity verification documents have been submitted to avoid delays. More information on withdrawals is available on the Withdrawal.

The minimum withdrawal at billion club is MYR 50. Maximum withdrawal limits depend on your membership tier — VIP members receive higher limits than standard members. Daily limits also vary by the withdrawal method selected. For the latest specific limit information, check the Withdrawal or contact our customer support team.

A withdrawal may be rejected or delayed for several reasons:

• KYC incomplete or submitted documents are unclear
• Bonus rollover requirement not yet met
• Bank account details do not match the name registered on the billion club account
• Suspicious activity detected by our security system
• Withdrawal request exceeds the set limit

You will receive a notification with the reason for the rejection. If you need further clarification, please contact our customer support.

billion club does not charge any fees for deposits or withdrawals on our end. However, your payment provider (your bank or e-wallet) may apply their own transaction fees depending on your account type. We recommend checking your payment provider's terms of service for details on any charges that may apply on their end.

The welcome bonus is credited automatically after your first deposit is processed and meets the minimum requirement of MYR 30. No special promo code is needed — the bonus is activated automatically for all eligible new members. Check the Promotions to view the current bonus rates and applicable rollover requirements.

A rollover requirement refers to the total wagering amount you must reach before a bonus can be converted into withdrawable cash. For example, if you receive a MYR 100 bonus with a 10x rollover requirement, you need to place bets totalling MYR 1,000 (10 × MYR 100) before the bonus funds are eligible for withdrawal. Different games may contribute at different rates toward the rollover calculation — check the specific promotion terms for full details.

Weekly cashback is calculated based on your net losses over the week (Monday to Sunday) and is automatically credited every Monday at 12:00 noon. The minimum qualifying net loss for cashback is MYR 100. Credited cashback is not subject to any rollover requirement — you can use it directly for play or submit a withdrawal request.

Yes, you have the option to decline a bonus before it is activated. In your account settings, there is a "Decline Bonus" option that lets you make a deposit without any bonus — meaning you can withdraw your funds without needing to meet any rollover requirement. However, once a bonus has been credited to your account and you have started playing, the bonus cannot be cancelled or reversed.

Once logged in, go to the "Refer a Friend" section in your profile menu to get your unique referral link or code. Share this link with your friends. When a friend registers using your link and makes a qualifying first deposit, the referral bonus will be automatically credited to your account. There is no limit to the number of referrals you can make. More details on the Promotions.

billion club offers a wide range of game categories for all types of players:

• Live Casino — Baccarat, Blackjack, Roulette, and Dragon Tiger with professional dealers in real time
• Fish Shooting — Interactive Fish Shooting Games with various weapons and daily missions
• Video Slots — Over 300 slot titles with progressive jackpots from leading game providers
• Sports Betting — A wide range of sports including football, badminton, and e-sports

Yes, all dealers in the Live Casino billion club features real professional dealers, broadcast live from a premium casino studio. You can see the dealer in real time via live video streaming, and all game actions are performed physically in front of the camera — not generated by computer or animation. This delivers the closest experience to a real casino from the comfort of your home.

If you experience technical issues while playing — such as a dropped connection, frozen game, or display problem — try these steps first:

• Refresh the page or close and reopen the game.
• Check your internet connection speed.
• Try using a different web browser or clearing your browser cache
• If you are using the app, try logging out and logging back in.

If the issue persists, contact our customer support with a screenshot of the problem. Any wagering funds affected by technical disruptions on our end will be resolved fairly.

Yes. All slot games and random number-based games at billion club use Random Number Generator (RNG) that has been verified by independent third parties. Live Casino games are streamed live from closely monitored studios to ensure no manipulation takes place. billion club operates on principles of transparency and fairness — game integrity is the foundation of the trust we build with our players.

billion club protects all player data using 256-bit SSL encryption — the same standard used by major banking institutions. Your personal data is stored on secure servers and will never be shared, sold, or disclosed to third parties for marketing purposes. Our full privacy policy is available at the Privacy Policy for your reference.

If you suspect unauthorized access to your account, take the following steps immediately:

• Change your password instantly via account settings
• Enable two-factor authentication (2FA) if you haven't already
• Check your login history in your account security settings.
• Contact our customer support via live chat to report the incident and freeze your account if necessary.

Don't delay — the faster you act, the better your account is protected.

To enable 2FA, log in to your account and go to Settings → Security → Two-Factor Authentication. Follow the steps to link your phone number. Once activated, every login attempt will require an OTP code sent to your phone — meaning even if someone knows your password, they still cannot log in without access to your phone. We recommend all users enable 2FA.

Never. The official billion club team will never contact you via WhatsApp, Telegram, or any private messaging platform to request your password, bank card details, or OTP. If you receive any such message, it is a phishing attempt — do not reply, do not click any links, and report it to us immediately. Official support is only available through live chat within the billion club platform.

The billion club App can be downloaded from the App on our official website. We provide apps for iOS (iPhone and iPad) and Android (all devices). You can also scan the QR code on that page directly with your phone camera for a faster download. Always download only from official sources to keep your device secure.

The billion club Android App (APK file) must be manually allowed to install as it is not distributed through the Google Play Store. Follow these steps:

• Go to Settings → Security or Settings → App on your phone
• Enable the option "Unknown Sources" or "Allow apps from unknown sources"
• Reopen the downloaded APK file and proceed with the installation

Once installed, you can turn that setting back off for security. If the issue persists, contact our support with your phone model and Android version.

Yes, fully. Your billion club account is one unified account — whether you play via the iOS app, Android app, or desktop web browser, all balances, transaction history, VIP points, active bonuses, and account settings are automatically synced in real time. You can start a session on your phone and continue on your computer without any interruption.